Understand the need
Work with affected users and responsible organisations to identify a specific service problem and existing alternatives.
Government and digital transformation
Public services that are easier to navigate.
Public services that are easier to navigate.
Explore simpler service information and authorised digital workflows, with accessibility, privacy and reliable support built in.
Define the service before the solution.
Build a viable plan
Agree the scope, required expertise, resources, inclusion measures and continuing support.
Demonstrate practical value
Test a bounded use case and review usefulness, reliability and cost before considering expansion.
This is a proposed focus area. No national service, launch date or appointed delivery partner is announced here.
Prepare a contribution brief